Carefold is in its pilot year. The numbers below are honest aggregates from the twelve UK home-care agencies running production tenants in Q1–Q2 2026.
Mayfair switched from a mix of paper care plans and an off-the-shelf rota tool. Within four months, missed visits fell by 38%, continuity score rose 14 points, and the Registered Manager reclaimed eleven hours a week from audit prep alone.
The Tuesday morning before our last CQC visit, I rebuilt every care plan from a paper folder. The Tuesday before our next one, I'll be drinking a coffee.
A range of agency sizes, regions and specialisms. Each story is honest — we cite limitations where they exist.
Linden's lead nurse reports that Pulse's wellbeing-decline alerts surface deterioration "about 48 hours earlier than I'd otherwise notice it." Their hospice referrals are now made in time, not after.
Northwood's finance manager moved invoicing from a 6-day end-of-month grind to a 2-day flow. Per-funder schemas replaced three separate spreadsheet templates. Disputes fell sharply.
A six-carer agency running complex packages. Carefold's audit posture was the deciding factor; CQC's first inspection of their tenant gave them a glowing process write-up at re-inspection.
Sea & Sage runs short-term reablement contracts for two Welsh local authorities. The outcomes engine produced the per-funder reports the LAs had been asking for in spreadsheets.
Bramble & Oak's pre-employment checklist used to be a folder per carer chased by email. The checklist gate in Helm cut median time-from-application to first-shift from 31 days to 10.
A dementia-led agency that adopted Carefold because of the "This Is Me" person-centred profile. Carers report the first card on every visit changes the room. Family NPS rose 22 points.
Names listed with consent. References available on request — typically a phone call with another Registered Manager who has been where you are.
Direct quotes from pilot Registered Managers, lightly edited for length. Pulled from our regular pilot office hours over the last six months.
“I stopped texting my coordinator at 7am. The 6am missed-visit forecast catches it.”RM · Bristol · 86 clients
“The carers stopped asking how to do things. They just… used it.”Coordinator · Bristol · 112 clients
“For the first time we sent CQC the same record we use ourselves.”Quality Lead · London · 168 clients
“I haven't opened the WhatsApp family group in three weeks. They read Home.”RM · Manchester · 240 clients
References available with one working day's notice. A phone call with someone who's done what you're about to do.