Per carer. Per month. All modules.
No tier-gated features. No per-family fees on Home. No per-forecast fees on Pulse. Pay for the carers you actually have on your roster, billed monthly or annually.
Starter
- All 26 Helm modules
- Move (carer PWA) on unlimited devices
- Home (family portal) — unlimited recipients
- Pulse — all 4 predictive forecasts
- UK-region AWS hosting · DSPT-aligned
- Email support, 8h business-day response
- Standard onboarding (2 weeks)
Operator
- Everything in Starter
- Unlimited branches · cross-branch scoping
- Custom roles & granular permissions
- Xero / Sage integration
- GP Connect FHIR med-list sync
- CQC SAF evidence pack export
- SLA-backed chat support, 1h response
- Dedicated migration engineer
- SSO (SAML / OIDC)
Group
- Everything in Operator
- Custom DPA & contract
- Private tenant DB option
- Custom integrations (LMS, finance, HRIS)
- Custom Pulse model training
- Named CSM & quarterly reviews
- 99.95% uptime SLA · 15-min RTO
- On-site training & change-management support
What's in each plan.
Every plan ships every module. The differences are around scale, integrations, and the bench you get with us.
| Starter | Operator | Group | |
|---|---|---|---|
| Platform | |||
| 26 Helm modules | ✓ | ✓ | ✓ |
| Move PWA — unlimited devices | ✓ | ✓ | ✓ |
| Home portal — unlimited family | ✓ | ✓ | ✓ |
| Pulse — all 4 forecasts | ✓ | ✓ | ✓ |
| Custom Pulse model training | — | — | ✓ |
| Operations | |||
| Branches | 1 | Unlimited | Unlimited |
| Custom roles & permissions | — | ✓ | ✓ |
| SSO (SAML / OIDC) | — | ✓ | ✓ |
| Audit-log retention | 7 years | 7 years | Custom |
| Integrations | |||
| Xero / Sage finance | — | ✓ | ✓ |
| GP Connect FHIR | — | ✓ | ✓ |
| SCORM / xAPI LMS | ✓ | ✓ | ✓ |
| Custom integrations | — | — | ✓ |
| API access & webhooks | Read-only | Full | Full |
| Compliance | |||
| UK-region hosting | ✓ | ✓ | ✓ |
| DSPT-aligned evidence pack | ✓ | ✓ | ✓ |
| CQC SAF evidence export | — | ✓ | ✓ |
| Custom DPA | — | — | ✓ |
| Single-tenant database | — | — | Optional |
| Support | |||
| Email support | 8h | 1h | 30m |
| Live chat | — | ✓ | ✓ |
| Migration engineer | Shared | Dedicated | Dedicated team |
| On-site training | — | Available | ✓ included |
| Uptime SLA | 99.5% | 99.9% | 99.95% |
A few things you might want.
Genuinely optional. Skip them and the product is still complete.
SMS notifications
Some carers prefer SMS over push for visit alerts and shift changes. Pay only for what you send. UK-routed via Twilio. In-app notifications are free.
Carefold-managed e-learning
The 19 UK mandatory courses, hosted on our LMS, with passing certificates auto-attached to the training record. Skills for Care endorsed providers, bundled.
Bluetooth medical-device pack
Pre-paired BP cuff, SpO2 monitor, glucometer and scale. Move's Web Bluetooth integration. Branch-shared or per-carer configurations.
On-site go-live week
One of our migration engineers + one of our customer leads on-site for the week of your go-live. Floor-walks carers through Move, side-by-side with the manager through Helm.
Pricing FAQ.
What counts as a "carer"?
+Do you charge per client?
+Do families pay for Home?
+What's the minimum commitment?
+What does "migration" actually include?
+Do you offer a trial?
+What happens to my data if I leave?
+Still want it in writing?
We send a fixed-cost migration quote and a sample DPA within a working day of demo. No procurement run-around.