Carefold / HomeFor the people who love your client.
Home is the portal we give to the family. Visit updates, wellbeing summaries, photos with consent, messaging that doesn't live in WhatsApp — and a clear, gentle channel that doesn't compromise the clinical record.
The things WhatsApp shouldn't.
Most agencies communicate with families through a mix of phone calls, text messages, WhatsApp groups, and the occasional email. Each is a data-protection problem. Each is also a missed opportunity to keep families part of the care.
Visit updates
Each delivered visit produces a family-readable summary: who came, what they did, how the client was. Direct from the carer's note, with the clinical jargon translated.
Weekly wellbeing
A plain-English wellbeing summary every Sunday evening. Pulse-derived, but written for a daughter, not a clinician. The first thing many families read with a cup of tea.
Photos · with consent
Carers can attach a photo to a visit. Every photo is gated on a per-recipient consent flag. The family sees what they're permitted to see — never anything else.
Two-way messaging
Family can message the manager or coordinator — never directly the carer. Messages are retained, audited, GDPR-compliant. Every reply is on a clinically supervised record.
Care plan visibility
Family can see the current active care plan (read-only). They can suggest changes through the plan-review workflow — which the manager then accepts, modifies, or declines, with reasons.
Visit schedule
Next 7 days at a glance — who's coming, when, and what for. Changes are notified live. The "did anyone come today?" question becomes a swipe.
Trend charts
The same wellbeing, sleep, mood, and activity trends the manager sees — but at a longer horizon and with simpler axes. Useful before GP appointments.
Family surveys
Quarterly NPS and themed surveys delivered through Home, with thank-you replies from the manager. CQC's "Caring" evidence, gathered humanely.
Joined-up reviews
Care plan reviews scheduled in Helm appear in Home as calendar invites. Family input is captured before the review, surfaced to the manager during it, recorded after.
Three default scopes. Or build your own.
A daughter on the LPA isn't a neighbour with key-safe access. The manager chooses what each Home recipient sees — at the field level — and every consent boundary is auditable.
Primary family member
For the daughter, son, or partner most engaged in care. Sees the most.
- Visit summaries on
- Wellbeing trends on
- Photos (consent-gated) on
- Two-way messaging on
- Care plan read-access on
- Medication detail off
- Financial detail off
Sibling, grandchild, friend
For those who want to stay in touch without operational detail.
- Visit summaries on
- Wellbeing trends (high-level) on
- Photos (consent-gated) on
- Messaging (read-only) on
- Care plan read-access off
- Visit schedule on
- Medication detail off
Health & welfare attorney
For the legal decision-maker. Full visibility including financial detail.
- Visit summaries on
- Wellbeing trends on
- Photos (consent-gated) on
- Two-way messaging on
- Care plan read-access on
- Medication detail on
- Financial detail on
“For the first time in three years I didn't open WhatsApp at 11pm to check if Mum was alright. I'd already read the Sunday note.”
Included in every Helm plan. At no per-family cost.
Carefold Home is bundled. We never charge per family member. We never throttle photos. We never gate trends behind a tier.